Frequently Asked Questions

I need a diagnostic ...

For some, being challenged by the legal system to prove that one is genuinely injured as a result of an incident is bewildering, even humiliating.

We do our best to make sure the process is as smooth and convenient as possible.


Why do I need a medical appointment?
It is important that we are able to support your case with clear and objective medical evidence.

How do I make an appointment with Medical Point?
You can contact us by telephone, email, fax or letter. We offer live online and telephone support; weekend and evening telephone support. Our call centre is based at our Harley Street offices.

We will nominate an employee who will be your single point of contact with Medical Point and will make all the necessary arrangements with the relevant medical expert, such as organising your appointment and notifying your solicitor.

Can my own doctor provide the medical report?
No, it is important that the doctor who sees you is seen to be independent and has no previous connection with you. This is a legal requirement. Our carefully selected expert will provide an unbiased and fair assessment of your situation and will be experienced in providing medical reports for legal and insurance purposes, together with the best recommendations to aid your recovery, if required.

How far will I have to travel?
We will make every effort to use an independent medical expert who is located as close to your address as possible. However, this will depend on the type of injury you have and where a specialist in the particular type of injury that you have suffered is located. In most cases, it will be within reasonable travelling distance from your home. You will receive full instructions as to where you need to go and when. If necessary, a home visit can be arranged.

What will I need to do before the appointment?
You will need to fill in our personal questionnaire (you can download the form here).

Will the expert need my medical records?
It will often be necessary for the independent expert to examine your medical records to see if there is any aspect of your history that may be relevant to your diagnosis or your recovery. If so, we will ask you to sign a consent form to help us obtain the records efficiently. We will then apply to your GP or hospital for your medical records, which they will send to us by secure delivery. We then forward them securely to the expert who is to perform your examination.

Haven't found the answer?

Why not call us on:
0203 397 1426